Privacy Policy
Welcome to btccovert, a trusted and secure platform for cryptocurrency exchange and Bitcoin conversion. Protecting your privacy is our highest priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile applications, or services. By accessing or using btccovert, you agree to this Privacy Policy. If you do not agree with any part of it, please stop using our services immediately.
Who We Are
btccovert is a digital platform that enables users to convert Bitcoin and other cryptocurrencies safely, quickly, and transparently. For the purposes of data protection laws, btccovert is the “data controller,” responsible for determining how and why your personal data is processed. If you have questions about our privacy practices, you can contact us at [email protected].
Information We Collect
When you use btccovert, we collect certain types of information to provide you with a secure and efficient experience. This includes personal details such as your name, email address, phone number, and verification documents when you create an account or complete KYC (Know Your Customer) verification. We also collect transactional information such as wallet addresses, transaction history, and payment records to ensure that conversions are processed correctly and in compliance with financial regulations.
We may automatically collect technical information such as your IP address, browser type, device identifiers, operating system, and access times when you use our website. This helps us protect against fraud, improve performance, and enhance user experience.
Additionally, we may receive information from third-party partners such as payment processors, analytics tools, and identity verification services to ensure security and regulatory compliance.
How We Use Your Information
btccovert uses your personal information to provide, improve, and protect our services. The data you provide allows us to verify your identity, process transactions, and maintain compliance with laws and regulations. We also use your information to communicate with you about your account, send transaction confirmations, and deliver customer support.
Your information may also help us enhance our platform’s functionality, analyze usage trends, and improve security. We may send updates about our products or features, but only when you have given consent to receive such communications. Our use of data always aligns with applicable privacy laws and the terms of this Policy.
Data Sharing and Disclosure
btccovert does not sell or trade your personal information. However, we may share it with trusted partners and service providers who help us operate our business. These include payment gateways, identity verification services, cloud hosting providers, and compliance partners. All such entities are bound by strict confidentiality and data protection agreements.
We may disclose information to law enforcement or regulatory authorities when required by law, to prevent fraud or illegal activity, or to protect our rights and the safety of our users. In the event of a merger, acquisition, or restructuring, your data may be transferred under strict confidentiality and continued protection.
International Data Transfers
Because btccovert serves users worldwide, your data may be transferred to and processed in countries outside your own jurisdiction. Wherever your information is transferred, we implement strong safeguards such as encryption and contractual data protection clauses to ensure that it remains secure and compliant with international standards.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including compliance with legal and regulatory requirements. For example, KYC and AML-related information is typically retained for a period of five to ten years, depending on the applicable jurisdiction. When data is no longer required, it is securely deleted or anonymized to prevent misuse or unauthorized access.
Data Security
Security is at the core of btccovert’s operations. We employ advanced technologies to protect your information, including data encryption, secure servers, firewalls, and multi-factor authentication. We also conduct regular security audits and system monitoring to identify and address potential risks.
Although we take all reasonable precautions, no system can guarantee absolute security. We encourage users to maintain strong passwords, protect their account credentials, and use trusted devices when accessing our platform.
Your Rights
Depending on your location, you may have certain rights regarding your personal information. These include the right to access, correct, or delete your data, the right to restrict processing, and the right to withdraw consent where applicable. You may also request a copy of your personal information in a portable format.
To exercise these rights, you can contact us at [email protected], and our privacy team will respond according to the relevant data protection laws.
Use of Cookies
btccovert uses cookies and similar technologies to improve functionality, analyze traffic, and secure your sessions. Cookies help us remember your preferences, verify your identity, and provide personalized content. You can adjust your browser settings to disable cookies; however, some features of the site may not function properly without them.
Children’s Privacy
Our services are intended for individuals aged 18 and above. btccovert does not knowingly collect personal data from children. If we become aware that a child has provided us with personal information, we will promptly delete it from our records.
Third-Party Links
Our website may contain links to third-party sites or applications. These external websites operate independently from btccovert, and we are not responsible for their privacy practices. We recommend that you review the privacy policies of those third-party platforms before sharing any personal information.
Updates to This Policy
btccovert may update this Privacy Policy from time to time to reflect changes in technology, laws, or business practices. The latest version will always be available on our website. We encourage users to check this page regularly. Continued use of our platform after any changes means you accept the updated policy.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how your data is handled, please contact our Privacy Team at [email protected]. We are committed to resolving your inquiries promptly and transparently.